Due to our fully automated warehouse we are not able to cancel any orders, and no changes can be made once the order has been placed.

Please make sure to enter the correct information in the checkout and double check the content of your order before you complete your purchase.

Once your order has been placed an order confirmation will be sent to your inbox. If you haven't received an email from us within three hours please contact our customer service.

You will receive a shipping confirmation email as soon as your order has been packed and is ready to be dispatched.

Your order is being processed in our fully automated warehouse. Therefore, as well as for reasons of safety, no changes can be made to the address once the order is placed. However, if you have any questions regarding your billing or shipping address please contact our customer service.

To track your order, please add your order number and the email address used when placing your order. Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

We do not offer Tax Free products.

Please note that these are approximate delivery times which may vary slightly depending on order volumes. You can see more correct information at checkout before completing your order. You can also see this on most product pages.

United States: 4-14 days
United Kingdom: 4-10 days
Canada: 4-13 days
Australia: 4-10 days
Europe: 4-11 days
Other: 4-12 days​